I am like the millions of people out there in the world who enjoy sipping freshly brewed java. The atmosphere is climate controlled and it’s almost blissful soaking it up at the many varieties of coffee parlours - from the pretentious American chains to the less polished local family owned. Heck, I even enjoy the overpriced yummy ice blended syrup flavoured concoctions stuffed to the brim with calorie goodness!
If you think blog is going to be a happy one you are dead wrong. Brace yourselves people, this is going to be one long rant.
I always enjoy my Starbucks experience. I love the velvety smell of fresh coffee as I walk in and I really appreciate the staff greeting me with the “hi, welcome to Starbucks, what can I get for you?” everytime. But last night when I went in for a late night fix my rosy outlook on bux was very rudely busted as Mr. Bitchy Barista Bastard gave me a very long and pained sigh as I walked up to the counter.
Fine, he’s having a bad night. I can understand so I let it slide. Putting on a smile I pipe up “good evening, how’s your day been?” Mr. BBB glares at me like I just killed his dog.
“What.” BBB spits out at me.
Whoa, diva much? Still on polite mode I go, “hmm are you still having the pumpkin spice syrup…”
“NO!” BBB barks as he cuts me off abruptly.
I just stand there in opened mouth shock.
“WELL?” BBB sighs like I’m a HUGE and ugly chore. Very impatiently he rolls his eyes and growls, “Hurry up. I have other things to do.”
Okay that’s it. No more Ms. Nice Girl. I give him both barrels of my Death Stare. “Then I suggest you go replace yourself at the counter with a manager and you can go do your other things.”
“UGH!” BBB throws his hands up in the air dramatically and storms off, leaving me standing at the counter. What the?
Someone needs his Prozac. And I still need my coffee dammit! I was about to walk off in search of another green apron when BBB come stomping back with a scowl black enough to be at the bottom of a coffee grinder. “WELL?” He tsks irritably.
Still giving him the double barrelled death stare now fuelled by a serious blood sugar low I sloooooooowly enunciate, “I specifically asked for a manager. As far as I know you’re not it.”
BBB fidgets uncomfortably. “Why can’t you just order your goddammed drink?” He whines with a little stomp of the feet.
Oh first he’s a tough guy, now he whines like a baby. Talk about bipolar. Sighing because I REALLY need my sugar fix, I give in. I think I’m too nice. “Fine, just give me a Grande low fat Hazelnut Hot Chocolate.”
“Ugh finally.” BBB divas it up with an eye roll. He proceeds to grab a cold cup to mark it.
Note: Bux has 2 different cups for cold drinks and hot drinks. Cold drinks get the transparent plastic cups; hot drinks get the opaque paper cups with the cardboard sleeve. I point out his mistake. “Uhm, I ordered a HOT chocolate. Why are you marking a cold cup?”
“I KNOW how to mark the drinks thanks!” He practically spits at me. And to top it off, there’s no one at the bar making drinks but he just puts the incorrectly marked cup on the counter like it will magically make itself! He then punches in my drink into the register and he oh so very rudely sticks his palm out to me and barks, “$13.95!”
I give him $15 and only the devil knows what the heck BBB’s problem is but he practically THROWS my change back at me, missing my hand completely as the coins bounce unceremoniously all over the counter and onto the floor. Then, sniffing loudly at me he huffs off into the backroom leaving me to gather my money.
Like, hello??? Its almost midnight, there’s hardly anyone in the store; I don’t see you cleaning or prepping for your close (which happens to be only at 2am!) so why the heck aren’t you doing your frigging job??? And why do I have to look at your ‘face’ when I’m there for a pleasant experience? If you don’t like working at bux, QUIT. Your customers will be happier, your management will be happier and Lord knows YOU will be happier. I won’t even get started about how disgusting the condiments counter looks, how filthy the pastry case is and how cluttered the uncleared tables are.
I was about to march into the backroom and demand that BBB either make my drink or give me my money back when the elusive manager runs into the store laden with products. Obviously she had gone to do a restock run leaving sulky BBB behind to mind things. When she see me standing at the counter, a wide-eyed look forms on her face. Ooh things are looking up for me. Smiling apologetically at me, she mouths a ‘one moment please’ to me before busting into the backroom.
From where I’m standing I can see BBB with headphones plugged in, totally engrossed with his PSP. (At least he wasn’t jacking off or something equally gross!)
This is going to be good and I have front row seats.
Totally Awesome Manager very calmly puts away the products and them very firmly rips the headphones away from BBB’s head. Sputtering as he looks up, I see BBB’s face change from irritated to terrified.
I gleefully do the happy dance.
Snarling threats, Totally Awesome Manager literally kicks BBB’s rear into gear. She sends him for a floor run and I catch her muttering something about him scrubbing the toilet drains for a week. She puts on her happy face before turning to me. “Hi, welcome to Starbucks, I’m so sorry for the inconvenience. What can I get for you?”
Smiling back at her, I tell her my story. Apologising once more, Totally Awesome Manager not only UPGRADES my drink size (which she made correctly), she also refunds my money down to the last cent AND scores me a free drink coupon.
Aah bliss.
I’m thinking of making another bux run this evening. I swear if I get another Bitchy Barista I will go postal. I’m gonna go clean out my shotgun now.